Our Commitment To Privacy
Your privacy is important to Aussie web Application Pty Ltd. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Types of Information Collected
In order to better provide you with our numerous services, we collect two types of information about our users: Personal Information and Non-Personal Information.
When you order services through Aussie web Application Pty Ltd, we request certain personally identifiable information from you on our order form to allow us to process your order, provide you with the services you order from us, and to provide ongoing technical support for your account. You must provide contact information (such as name, email, phone number, and address) and financial information (such as credit card number, expiration date). By purchasing our services, you agree to provide and maintain accurate, complete and updated information. Your personal information will be kept only as long as we need it for the purposes for which we collected it, or as permitted by law.
After you have ordered our services, we may be in communication with you about your account. These communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. As a result, we may maintain information about our communications with you for future use.
Aussie web Application Pty Ltd shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Aussie web Application Pty Ltd shall take reasonable steps to ensure that personal information is accurate, complete, current and reliable for its intended use.
Disclosure of Personal Information
We use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. In the event that this policy changes, we will provide you with an opportunity to opt out or otherwise prohibit the disclosure of your information to third parties for any purpose other than your ordering and ongoing use of our services. For sensitive information, affirmative or explicit (opt in) choice will be given if the information is to be disclosed to a third party or used for a purpose other than previously authorized.
We do not sell, trade, or rent your Personal Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personal Information to operate our sites and to deliver our services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site or release your address information to the delivery service to deliver products that you ordered.
Aussie web Application Pty Ltd may also use the Personal Information collected to contact customers regarding important changes to our site, new services and special offers we think you will find valuable. You will be given the opportunity to notify us of your desire not to receive these offers through our client portal or by sending an email request at email@example.com.
Aussie web Application Pty Ltd collects tracking data when users visit our websites. Whenever you request a page through your browser, navigation data such as your IP address, browser and version, operating system, date and time and the site from which you came are stored in a log file. We use this data to analyze visitorsâ€™ use of our site in order to make improvements to our site.
A cookie is a small text file that is stored on a users computer for record-keeping purposes. Aussie web Application Pty Ltd may use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Aussie web Application Pty Ltd website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. When entering Personal Information, we strongly recommend an SSL-enabled web browser.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. p>
Access To Your Personal Information
You always have access to the information we have about you. To review and update your personal contact information, simply log into our client portal.
All price quotes are only valid for 5 days and are subject to change thereafter.
Payment of Invoices
Your invoice will be sent to you on different days before the payment due date, depending on the billing cycle.
The monthly billing cycle will generate your invoice 10 days before the due date.
The quarterly billing cycle will generate your invoice 20 days before the due date.
The semi-annually billing cycle will generate your invoice 25 days before the due date.
The annually billing cycle will generate your invoice days before the due date.
The billing cycle for your domain renewal will generate your first invoice 60 days before the due date.
After 7 days you have not paid the invoice, you will be sent a reminder to pay it. Even after our reminder over the Phone and Email if you still miss the payment we reserve the full right to suspend your account immediately. There will be an extra 30% penalty on your invoice in order to un-suspend account your account back. Failure to notify us of any payment problems may result in an account suspension and/or termination. Please note that we are unable to do this for domain renewals. In case of account termination due to non-payment we are not responsible for any data loss and we will not take any responsibility to restore it back.
Dedicated and VPS Server Billing
Dedicated and VPS servers are billed on monthly, quarterly, semi-annually and annually. Payments are made in advance based on the billing cycle selected. As a courtesy and not as an obligation (contractual or otherwise), accounts are automatically renewed at the end of each billing cycle for the next cycle to avoid interruption of service. For dedicated and VPS server we take minimum three months advance payment. Dedicated and VPS servers running on monthly billing cycle billed on 1st day of each month. If during any month there are any account overages (e.g. bandwidth, disk space, etc.), you will receive a separate invoice by e-mail for these charges which must be paid within 7 days of receipt.
We will happily offer you a 2 days money back guarantee (not including any setup fees or domain registrations) on any shared & reseller plans, and will refund you your money if you are not happy with our service or if would like to cancel your hosting account.
If you have ordered a domain, VPS, any add-ons or if you have trialed out our services with us, then unfortunately you are not eligible for a refund.
In case your account was suspended /or terminated due to violation of your AUP you would not get refunded.
GST paid on product and services would not be refunded with fee refund.
Fee paid to third party (i.e. PayPal or any payment gateway) in order to receive your payment in our account would not be refunded with fee refund.
Refunds will be credited to the credit card on file or PayPal account used to order service. Accounts due a refund will be refunded within (60) days of cancellation no exceptions. Cancellation & Refund Policy for Dedicated Servers and VPS Servers
The Client that intends to cancel the service after they have given their consent or a clear go ahead should send an email notification within 2 days from the date of agreement, post which this agreement is treated as void from cancellation and work shall commence as per the agreed date. The client is notified that there is a processing fee of 5% and charge back fees of AUD$30 per charge back applies before processing their refunds to the nominated card or A/C.
The Tax invoice to the client is sent soon after the payment is received at Aussie web Application Pty Ltd which contains all the particulars provided to satisfy the Australian ATO requirement clearly stating the GST component of the sale made on the said date.
The client is requested to sign the Tax Invoice copy and email it back as a confirmation for acceptance of service from Aussie web Application Pty Ltd, post which agreed work to be carry out as per the schedule.
Any registrations of Domain will be done through Aussie web Application Pty Ltd upon request by providing the details of the customers in written.GST amount will be withheld by Aussie web Application Pty Ltd as it’s our responsibility to pay this amount to ATO during the financial year which starts at 1st of July to 30th of June each year, even at the event of a refund claims.
The following rules apply to cancellation / refund of Dedicated Servers and VPS Severs only:You must request a cancellation BEFORE 2 days of your next renewal date. Failure to request a cancellation before 2 days of renewal will attract next month’s renewal amount to be paid.
No refund will be issued for the current billing cycle.
If you pre-paid for your dedicated server, we will refund your future month’s payments as long as you request a cancellation BEFORE 2 days of your next renewal date. Your pro-rata refund amount will start from the beginning of next month’s billing cycle.
After 2-days of your order, you will be eligible for pro-rata refund only (not a full refund).
You must mail us at firstname.lastname@example.org for server cancellation request 2 days before of renewal date.
“No refunds will be given if you have simply changed your mind”
• Refund/ Claims : Refund on CC payments is subjected to bank fees and other cancellation fees within 2 days from the date of agreement”.
Processing fees of 5% and charge back fees of AUD$30 per charge back applies before processing their refunds to the nominated card or bank A/C from Aussie web Application Pty Ltd and if the refund is processed through the disputing (Bank) then it will attract an extra 10% charge on top of all other charges mention above.
• The customer that intends to cancel the service after they have given their consent or a clear go ahead should send an email notification to the project manager within 2 days from the date of agreement clearly mentioning the reason for refund / cancellation, post which this agreement is treated as void from cancellation and work shall commence as per the agreed date.
In the event of refund, client shall be notified that there is a processing fee of 5% and charge back fees of AUD$30 per charge back applies before processing their refunds to the nominated card or A/C.
• Cancellation / Refunds may be honored solely at management discretion and is approved on a case to case basis only.
• Customers have up to 30 days to ask for a refund only if there is a delay in completing the work carried out on the project by Aussie web Application Pty Ltd post which this refund will be denied and project will continue as per the agreed period.
SEO Platform operates on a performance-based, pre-paid subscription basis. As such, payments typically precede cancellations except in the case of promotions or specific products (such as web development projects).
‘As such and as a general rule, we do not refund on work already executed’
The approval process takes 3 business days and a refund is issued within 30 days via the client’s original method of payment.
Under this policy:
• Generally due to the nature of our work, we do not assure any refunds upon cancellation.
• At the event of the refund we would debit the amount for the work already completed and for the work in progress and subsequently refund is approved provided the refund is within the guidelines of the refund policy.
• Taxes paid on services to regulatory bodies will not be refunded after 30days.
• No refund will be issued to cancellations due to violations of signed agreements with the company (such as a violation of the non-disclosure agreement or SLA)
• No refund will be issued due to delayed execution of projects arising from client delays in communication.
• In case of a dispute raised for refund or cancellation by client all work shall be put on hold until the matter is fully resolved by both parties.
Please direct all questions regarding this TOS to email@example.com